Delivery policy

Stock items: ordered before 15:00 on working days, shipped the same day. Delivery in the Netherlands and Belgium usually the next working day, Germany 1–2 working days, France 2–3 working days.

Items not in stock: the webshop shows an indication on the article, usually 2–3 weeks.

Custom assemblies and made-to-order items: the lead time is confirmed in the quotation or order confirmation, typically 5–15 working days.

We deliver to business customers throughout the European Union. Parcels travel by parcel service; pallets and long profiles by freight carrier.

As soon as your shipment leaves our premises you receive an email with a track and trace link. The same information is shown with the order in your account.

• Netherlands and Belgium: € 12.50 per shipment, free of charge from € 250 net order value.
• Other European countries: € 15 per shipment, free of charge from € 400 net order value.
• Profiles longer than 3 metres and palletised goods are calculated separately.

Cable chains, guide profiles and lengths above 3 metres travel as special freight. We pack them in wooden crates or on pallets so the profiles stay straight.

Make sure the delivery address allows unloading. If no tail lift or forklift is available, please state this with your order.

Collection is possible on working days between 08:00 and 16:30, after arranging by phone. We notify you as soon as your order is ready.

Bring your order number. No shipping costs are charged for collection.

Same-day courier delivery is available on request; call our inside sales team before 14:00.

If one line of your order is out of stock we ship in parts by default, so the available goods are on their way immediately. Prefer one complete shipment? Let us know with your order.

Check the shipment on receipt and sign under reservation in case of visible damage.

Report transport damage or shortages within two working days with photos of the packaging and the article so we can claim with the carrier. We then arrange a replacement delivery or a credit note.

Unused stock items can be returned within 30 days in their original packaging, after a return authorisation (RMA) from our inside sales team.

Custom-made, assembled and made-to-order items cannot be returned.

Return costs are borne by the buyer unless the return results from our error. After receipt and inspection we credit within ten working days.

Our articles carry the manufacturer's warranty, at least twelve months after delivery under normal industrial use.

We are not liable for consequential loss caused by transport delays. All our deliveries are subject to our general terms and conditions.

Austrian orders travel with GLS from Ruurlo. Ordered before 15:00 on a working day, your shipment usually arrives in Vienna, Linz, Graz, Salzburg or Innsbruck within 2 working days.

Shipping costs to Austria: € 15 per shipment, free of charge from € 400 net order value. Profiles longer than 3 metres and palletised goods are calculated separately.

Austrian companies with a valid UID number (ATU…) order without VAT (intra-Community supply). Without a valid number we charge 21% VAT. Invoices, packing slips and quotations are supplied in German.