Ordered the wrong item or not satisfied? Unused stock items may be returned within 30 days. Below is exactly how that works and when you get your money back.
Last updated: 13-09-2026
Unused stock items in their original, undamaged packaging can be returned within 30 days of receipt.
Returns always go through a return authorisation (RMA). That way we know which shipment to expect and your credit note is not delayed.
If you buy as a consumer, you have the right to withdraw from the purchase without giving a reason within 14 days of receipt. You then have another 14 days to return the items.
Notify your withdrawal by email or use the European model withdrawal form. Custom-made items are excluded from the right of withdrawal by law.
After we receive and inspect the return we issue a refund within ten working days, using the same payment method as the purchase.
Did we ship the wrong item or did the parcel arrive damaged? Report it within two working days with photos and we resolve it at our expense: we send a free replacement or refund the full order including shipping costs.
Our items carry the manufacturer's warranty of at least twelve months from delivery under normal industrial use.
For a warranty claim we ask for the order number, a description of the application and photos of the item. We handle the claim together with the manufacturer and keep you posted throughout.
Email your order number and the items you want to return; you will receive an RMA number the same or next working day.
